How refunds work on Tapyoka

Sending a refund

While buyers pay you directly, the money is in your account, so a refund comes from you. There is no refund button for these orders in Tapyoka, because the money never passed through us.

1. Ask the buyer for their UPI ID, or use the number or name the payment came from.
2. Send the amount from your UPI app.
3. Send the buyer the UTR of your refund, so they can find it in their app.

Keep the UTR of the refund with your own records.

When a buyer reports a problem

Buyers can report three things: that they paid and you have not confirmed, that a link or group invite does not work, or that they did not get what they paid for. You get an email and the report shows under Problems reported by buyers in Orders.

• Confirm payment if the money did reach you. The buyer gets their purchase.
• Mark fixed after you fix a link or send what was missing.
• Not received if no payment with that code reached you. Add a short note for the buyer.

Answer each report within 48 hours. After 48 hours, both you and the buyer get an email about it.

Bookings and cancellations

Buyers can cancel or move a booking online until the number of hours you set in Cancel up to, hours. After that they need to message you. If you cancel a session yourself, refund the buyer in full or offer a new time.

Rules and tax

If you are not sure what applies to what you sell, or how refunds affect your tax, check with a CA or a lawyer.